Shipping policy

SHIPPING & DELIVERY

How can I track my order?

To track your order, simply call our Customer Service at 6425 5522. No hassle! 

What is the delivery lead time for my order?

We aim to deliver within 2 working days from the day you receive your shipping confirmation.  Our friendly order fulfillment colleagues strive to make deliveries between 9am - 6pm on Mondays - Fridays.

Do you offer free shipping?

At VIIMART, we aim to keep shipping pocket friendly and fuss-free. Should your orders be above S$40.00, the shipping fee is waived while  a flat delivery fee of S$3.90 will be charged for orders below S$40.00. Free international shipping above USD60.00 or equivalent.

Free shipping may be enjoyed in conjunction with a voucher code, automatic discount or Wallet credit. For voucher codes and automatic discounts, the qualifying amount is the total amount of the products purchased after the voucher code or discount is applied. For credit vouchers, the qualifying amount is the total amount of products purchased before the credit voucher is applied.

Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated. Shipping fees will not be refunded for returns and cancellations. We reserve the right to change or discontinue free shipping at any time. 

What if I am not at home when my package arrives?

We regret to have missed you!  In such an event, the courier will leave a slip for you to either contact him directly to rearrange for another delivery or you may call 6425 5522 for a reschedule. We are happy to inform you that the one-time rescheduling is complimentary.

My order is not here yet. What should I do?

Please do not hesitate to dial 6425 5522 with your Order Number and shipping address for speedy assistance!

Are there any areas that VIIMART cannot reach?

We aim to deliver island wide but due to restrictions and limitations placed by certain institutions and organisations, we are sorry to share that we are not able to make deliveries to the following areas:

      • Jurong Island
      • Tuas Link
      • Changi Cargo
      •  Army Camps
      • Seletar Aerospace
      • Off-shore Islands such as Pulau Ubin
      • Singapore Prison Quarters
      • Airbase sites
      • SATS Inflight Catering Centre 1
      • ST Kinetics

Delivery Timing?

Delivery will reach your preferred shipping address on Monday - Friday from 9am - 6pm.

What if I need my purchase very urgently?

Your urgency is our priority. On Monday to Friday, select V-Express Service and confirm your order by 12.30pm to get your purchase on the same day. For V-Express Service delivery to office addresses, please confirm your order by 10am on Monday - Friday so we can ensure that it is delivered to your office during working hours.

What if I miss the V-Express Service delivery attempt by the courier?

Our courier will leave a SMS and a drop-card with contact details available. You can call to rearrange for another delivery attempt within 24 hours.  If the order is not delivered in 2 working days, it will return to our warehouse. Please contact our Customer Service at 6425 5522 or email us at cs@viimart.com

How much do I have to pay to enjoy V-Express Service?

The charge is S$8.90 per order and there is no extra shipping fee charge on your order even if it is below $40.

If I were to refund my order, would I get the V-Express Service fee refunded as well?

We are sorry to share that presently, V-Express Service fee paid will not be refunded.

If I paid for V-Express Service for my original order and request for an exchange, would my exchange order be delivered via V-Express Service as well?

V-Express Service is applied as per order basis. All exchange orders are considered new orders so the shipping charge will have to be applied onto your exchange order to be delivered via this service.