Refund policy

REFUNDS & EXCHANGES

What is your return policy?

We want our members to be entirely happy with their purchases. If you are not 100% satisfied with your purchases, you can return your items to us for a full refund. Returns must be done within 7 days of receipt together with the returns/exchange slip, un-used with tags on and in original packaging.

Returns Checklist?

Are items within 7 days of receipt?
Are the tags still intact on the items?
Are the items in the same condition as when they were received?
Are the items still in their original brand packaging?
If your initial mode of payment was via internet banking, please have your preferred bank details ready on hand!

What is your refund policy?

Your returned items, together with the return slip, are usually received and accepted at our warehouse 2 working days after your return notice. A refund will be arranged immediately after we receive your items, according to the preferred refund method indicated on your return/exchange slip. Please note that both shipping fee and gift-wrapping fee are non-refundable. The refund duration might take up to 14 working days, depending on the mode of refund you have indicated on the Returns slip.

Do I have to pay for shipping when I return my purchase?

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. However, we will debit a delivery/collection cost of S$10.00 but this will be credited into your Wallet Credit for the next purchase.

We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

I've lost the orginal Viimart packaging, can I still refund or exxchange the order or item?

Don’t worry at all!!! This should not compromise your rights. Please wrap it, so that the original brand packaging of the returned items do not get damaged.

How long does it take for me to receive a refund?

Your returned items, together with your return/exchange slip, are usually received and accepted at our warehouse 2 working days after collection. A refund would be issued immediately after we receive your items, according to the preferred refund method indicated on your return slip.

Wallet Credit: up to 2 working days
Bank Transfer: up to 3 working days
Credit Card: up to 14 working days, subjected to processing duration of the bank

How will I be refunded?

If you paid using Credit Card or Debit Card, the refund will be made to your Credit Card or Debit Card. You also have the option of selecting My Wallet Credit to be used for your next shopping with us!

If you paid via Internet Banking, you will have the option to receive your refund via bank transfer or Wallet Credit.

If you made payment with a combination of Wallet Credit and other payment modes, the refund value will be apportioned according to the amount paid via Wallet feature and the order payment mode.

For bank transfer refund option, please provide the following details on the return slip:

Full name (As in bank a/c) :
Name of Bank :
Account no.:

Please ensure that all your refund options and details are indicated clearly and correctly on the return/exchange slip. For incorrect and/or incomplete entries, refunds will be made through Wallet Credit completely. You will receive a notification email once the Wallet Credit refund is complete. No worries, Wallet Credit is as good as cash and is applied automatically at check-out for your next purchase. However, if you would like to receive your refund via the original payment mode, please contact our Customer Service at cs@viimart.com or 6425 5522.

I've changed my mind and would like to cancel my order. Will I be refunded?

We understand that hasty decisions are made at times when it comes to shopping. Should you like to cancel your pre-paid order before it is ready to be shipped (usually 2 hours after your order), you will be refunded fully via your payment mode of either Credit Card, Debit Card or My Wallet Credit.

How can I exchange my items?

You can exchange your items hassle free by calling our friendly Customer Service Officer at 6425 5522 or emailing us at cs@viimart.com. Simply choose a new item and top-up the balance should you choose a higher priced item or we will credit the excess amount from your new item into your Wallet Credit should the new item be of lesser value.

Can I return some items and opt for exchange for other items from the same order?

Of course you can! Our clients enjoy the flexibility of returning some items and exchanging the rest from the same order. To do so, simply indicate your option of either Refund or Exchange per item clearly and correctly on the Return/Exchange slip. The rest is simple – pack all items neatly and securely, with the Return/Exchange slip, into the parcel to be returned. We will handle the rest.

Are all items exchangeable?

You are given the full flexibility of exchanging every purchased item, as we want total satisfaction when you shop with us.

Will I be charged for exchanges?

WHY SHOULD YOU BE??? Exchange is a privilege in VIIMART.

How long does it take for me to receive my new exchange order?

All exchange orders will be packed and shipped out as fast as a new order. The best part is… with free delivery!

Can I exchange or return an exchange item?

Yes, you can! The exchange order is considered a new order on its own. You will be able to exchange an exchanged item. Simply do exactly the same as the initial exchange/return and we will take care of the rest.

The delivery cost of S$3.90 will be charged for the 2nd return or exchange onwards. Should you like to return your exchange orders, please note that the refund for these orders will be made entirely via Wallet Credit. An email will be sent to you once your refund is completely processed.